I selected Lucy because she was recommended in this Guide. Ideally I should have met her before needing her services, but I needn’t have worried, because from that first phone conversation, which took place an hour after my cousin Ann died I knew we were in safe hands. Lucy and her mother arrived to take charge of Ann’s body promptly but with no rush. She took the time to find out about Ann and about us and our wishes. They treated Ann with the utmost respect, and acknowledged the part played by the team of carers from whom in a sense she was taking over. In the following days and weeks all our contacts with Lucy were professional but compassionate. She led us through the choices we needed to make, the administration and financial details, always seeming to know when to give us time and when to give us a deadline. This meant that by the time the day of the funeral arrived, everything was exactly as we had wanted and planned. This is not chance. This is teamwork between family, friends and an experienced, dedicated funeral director which Lucy is. If you have got as far as reading this it is probably because you need or expect to need a funeral director. I can only say that if you choose Lucy Coulbert you will not be disappointed. As her business name implies, she will treat you and your loved one as individuals. You only get one shot at this. Don’t be distracted by flashy adverts or household names – take my recommendation, and that of all those who helped me plan the funeral. We struck gold when we dialled Lucy’s number.
We are really overwhelmed and grateful for all of your kind words David. It really means a lot to us.
I could not recommend Lucy and her team highly enough.. She is diligent, considered, responsive and so understanding. Lucy will guide you seamlessly through the process and make you aware of every detail taking ownership as and where needed. I love to support local people running a local business and am so glad we did. Thank you Lucy!!!
Thank you so much for taking the time to leave a comment. It is really appreciated.
Thank you for being so helpful and kind Lucy everything ran so smoothly and if a funeral can be good my husband’s certainly was. My family and I are very grateful to you for all your help.
Thank you for taking the time to leave a comment Doreen. We all really appreciate it.
Lucy provided professional excellence, with personal and caring attention to all details however small.
Dependable, quick to respond and explain in a simple and clear manner. Everything went smoothly making Uncle Harold’s funeral feel unique and special.
Thank you very much Lucy.
David, Sue & Abdul.
We would recommend the Independent Funeral Company without hesitation.
Thank you David. We really appreciate you leaving these comments for us.
I just wanted to thank you so much for all your amazing help with Dad’s funeral. Everything went so smoothly and it was a really beautiful service.
We all appreciate the way you have dealt with us with kindness and professionalism throughout which has made the whole process so much more bearable.
Best wishes and thanks again,
Thanks so much Rachael. We really appreciate your kind words.
Thanks for being so helpful and kind Lucy. You were really understanding of the issues that can surround complicated families when it comes to arranging a funeral. My nephew died so suddenly and being found in field with all the coroner stuff to deal with you just took it all in your stride. Giving me clear options to keep costs reasonable was really good of you. You were also instrumental in helping us to get a beautiful photo coffin in our price range. There were some complexities on the day of the funeral itself which you dealt with in such a professional manner that most people were unaware! You contributed to what was in the end a wonderful celebration and my nephew would have loved it.
Thanks so much for your kind words. They are really appreciated and valued not just by me, but also my staff.
I can’t tell you how refreshing and uplifting talking to you today was. Its been a terrible 10 days and i’m so glad Google threw you my way. The industry is an unknown to most people, right up until some tragedy occurs and they have to turn to it. Its then set up in such a way as to slightly confuse people (no different to most services of course!) and make lots of money. You are a good egg in a bad batch i reckon! How easy it could have been for you to just say nothing. Instead you have helped my siblings and I facilitate exactly the kind of cremation my beautiful, funny, loving Mum wanted. It means so much to us.
I will stay in touch and let you know how it all goes.
Thank you once again Lucy. Total legend!
I telephoned The Individual Funeral Company in a fog of grief and ignorance, and Lucy took the mystery out of the funeral business for me. She explained the options clearly and allowed me to take control of the personal aspects, with a few gentle nudges of guidance. I so appreciated her swift email responses to my worries, throughout the process, and the professionalism on the day, itself. Oh, also saved myself about £1000, compared to the big institutions. Mum would have approved!
Thanks for taking the time to leave a comment Mary and they are very much appreciated.
I am so glad you felt you were able to do all the things you wanted to do. After all, that is what made the service so personal to you and your family.
Hi Lucy, sorry bit late commenting. Thank you very much for your help in what was almost a DIY funeral for our wonderful much loved Dad/Father-in-law/Grandad. The help you gave us made it very possible for us to do most things our self’s which made us feel we looked after him till the end. The coffin was lovely and many people said so. As your write up above said, you are very friendly/helpful/genuine caring lady. Again thank you so much for all you did for us. Diane and Vince. x
You are more than welcome Diane. I am glad it all went without a hitch and you did everything your way.
Best wishes to you all.
Lucy made a big difference in planning my daughter’s cremation and delivering the urn to my hotel in London. She is so professional and went out of her way to make sure I made my flight back to the USA. We were vacationing in England when my daughter suddenly died in her sleep the 1st night. It was a very bad time right before Easter and everything was closed down for pretty much 6 days. Lucy communicated with me and got all completed. thank you Lucy
We very much appreciate your comments and I am just glad everything worked out so you could fly home safely with your daughters ashes.
Our very best wishes to you.
Way to go Lucy, it’s fantastic to see you being credited for the amazing work you do! My grandad and I will forever be grateful to you for your time and dedication with nans funeral. You rock!
Thank you so much for your kind comments Carrie. They really are very much appreciated.